Sales Policy

All sales at Hooker & Stitch are final. Due to the handmade nature of our products and the inability to guarantee the condition of returned items, we do not accept returns or exchanges. Please review product photos, descriptions, and measurements carefully before placing your order.

If your item arrives damaged during shipping, contact us within 7 days of delivery at hello@hookerandstitch.com with photos of the damage and your order number. We will work with you on a replacement or other resolution. Damage caused by the shipping carrier will be handled as a claim with the carrier on your behalf.

If you receive the wrong item, contact us immediately with your order number. We will send the correct item at no additional charge.

Custom and personalized orders are final sale and cannot be returned, exchanged, or refunded under any circumstances unless the item arrives damaged during shipping.

In the rare event a refund is approved for a damaged or incorrect item, refunds are processed within 5-7 business days to the original payment method. Please allow additional time for your bank or credit card company to process the credit.

To report a damaged or incorrect item, email us at hello@hookerandstitch.com with your order number, a description of the issue, and photos if applicable. We respond to all inquiries within 24-48 hours.